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Privacy Policy

Last Updated: 4/28/26
 
Water Worx Irrigation (“Company,” “we,” “our,” “us”,or “Water Worx”) respects your privacy and is committed to protecting it through this Privacy Policy.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or request services.
 
1. Information We Collect
We may collect information about you in the following ways:
 
Personal Data
Information you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Service address

  • Details about your service request
     

Automatically Collected Data
When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on pages

  • Referring website

  • Interactions such as clicks, page navigation, and general usage behavior
     

2. How We Use Your Information
We use the information we collect to:

  • Respond to inquiries and service requests

  • Schedule and perform services

  • Provide estimates and updates

  • Maintain customer records

  • Improve our website and services

  • Analyze website performance and usage

  • Communicate with you regarding your request or services

  • Send communications related to your request, services, and, where permitted, marketing and promotional messages
     

3. Analytics, Advertising, and Tracking Technologies
We use analytics, advertising, and tracking technologies to understand how visitors interact with our website and to improve our marketing efforts.
These tools may collect information such as:

  • Pages visited and time spent

  • How users navigate the site

  • Interactions such as clicks, form submissions, and general usage behavior

  • Referral sources (such as search engines or advertisements)
     

We may also use tracking technologies to:

  • Measure the effectiveness of advertising campaigns

  • Better understand customer interests and behavior

  • Improve the relevance of our marketing and services

Some technologies may use cookies or similar tracking methods to recognize your device or browser.
You can control cookie behavior through your browser settings.
 
4. Call Tracking
We may use call tracking technologies to better understand how customers find and interact with our business.
This may include:

  • Tracking which marketing source led to a phone call

  • Recording basic call details such as time, duration, and outcome

Call tracking is used to improve customer service and marketing effectiveness.
 
5. Customer Information Usage
When you request services, your information is used to:

  • Schedule and deliver services

  • Communicate about your request

  • Maintain records related to work performed

We use secure systems to manage this information as part of normal business operations.
 
6. Communications and Consent
By submitting a service request, you consent to being contacted by Water Worx via:

  • Phone calls

  • Text messages

  • Email
     

These communications may include:

  • Appointment confirmations and reminders

  • Service updates

  • Estimate follow-ups

  • Customer service responses
     

If you choose to opt in to marketing communications, you may also receive:

  • Seasonal service reminders

  • Promotions or special offers

  • Company updates
     

We may use automated systems to send certain communications such as reminders, follow-ups, or service-related messages.
You may opt out of marketing communications at any time by:

  • Replying “STOP” to text messages

  • Using the unsubscribe link in emails

  • Contacting us directly
     

7. Sharing Your Information
We do not sell your personal information.
We may share your information with:

  • Service providers that help us operate our business (such as analytics, communication, or operational tools)

  • Legal authorities when required by law
     

8. Data Security
We take reasonable measures to protect your information. However, no method of transmission over the internet is completely secure.

9. Your Privacy Choices
You may request to:

  • Update or correct your information

  • Opt out of marketing communications

We will make reasonable efforts to accommodate requests where applicable.

10. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
 
11. Contact Us
If you have questions about this Privacy Policy, contact us:
Email: office@waterworxtexas.com
Phone: (469) 569-8585
 
12. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date.

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